The iPhone survived and thrived despite the 2008 financial crisis and a long list of cheaper smartphone alternatives and copycats, eventually catapulting Apple to become the most valuable company in the world.
Now the iPhone appears to have finally lost its magic.
In his letter, Cook did not mention price hikes specifically, but he did admit that there are other factors hurting iPhone sales outside China, including fewer carrier subsidies and the company’s decision to offer cheaper battery replacement last year.
To make matters worse, analysts with Goldman Sachs wrote in an investor note Wednesday that Apple is “more sensitive” to negative macroeconomic trends today than it might have been a few years ago because it’s “approaching maximum market penetration for the iPhone.” The analysts predicted “further downside” to Apple’s sales figures in the fiscal year ahead.
For investors, the news was a rude awakening. Apple stock fell 9% overnight, pushing the company’s market value down below Microsoft, Amazon and Alphabet.
“In the modern iPhone era last night was clearly Apple’s darkest day in our opinion and represents a challenging growth period ahead for the company,” Daniel Ives, an analyst with Wedbush, wrote in an investor note.
Cook’s letter serves as a stark reminder of the company’s new normal: If you want to believe in Apple now, it’s no longer because of iPhone sales, but despite it.
With its decade of rapid iPhone sales growth over, Apple shifted to trying to get customers to pay more for each device they did buy, launching the $1,000 iPhone X in 2017 and the new iPhone XS and XS Max last year, the latter of which can cost as much as $1,449.
At the same time, Apple has been talking up the success of the supplementary services it offers for the iPhone and other devices, including iCloud, Apple Pay, Apple Music and the App Store. Revenue from this services category hit nearly $10 billion in the three months ending in September, an impressive figure and an increase of 17% from the same period a year ago.
Yet, the iPhone remains Apple’s chief moneymaker, accounting for nearly 60% of Apple’s total sales in the September quarter. So far, Apple has yet to find another revolutionary and magical product to fill that role.
“iPhone is simply too big to replace if that product line isn’t doing well,” Chris Caso, an analyst at Raymond James, wrote in an investor note Thursday. “If the current iPhones aren’t selling well now, one must wonder what will happen if the next generation represents only minor upgrades.”